Delivery & Return policy

DELIVERY

  • · Delivery in Bulgaria takes no more than 2 (two) working days with LEO EXPRESS courier company. In regional cities the delivery takes 24 hours after and order is being placed and a confirmation phone call from our employee is recieved.
  • · Packages on Saturday are delivered till lunch time.
  • · For orders which exceed 70.00BGN the delivery is free no matter the address.
  • · For orders below 70.00BGN the shipping cost is 5.50BGN no matter the address.
  • · Shipping cost for accessories, including face masks, shoe laces, jewelry, etc., is 4.50BGN no matter the address
  • · When the package is being delivered to you, you will recieve either a phone call, SMS or a VIBER message from the courier.

RETURN POLICY

We accept product return for change if:

  • · The reciept is in the box as you have recieved it.
  • · The package isn't damaged.
  • · The products do not have any sign of damage
  • · You have already discussed with our employee what is your need, or you have put a note inside the box with a description of your need.
  • · You cover the shipping costs for returning the first package.
  • · You cover the shipping costs for recieveing the new package.

We accept product return for refunding if:

  • · The reciept is in the box as you have recieved it.
  • · The package isn't damaged.
  • · The products do not have any sign of damage
  • · You cover the shipping costs for returning the package. ·
  • The amount can be refunded through cash on delivery method or through a bank transfer if you have provided us with your IBAN.